Grievance Redressal Cell
Your Voice Matters. We Are Here to Listen.
At NEPNI Group of Institutions, we are committed to maintaining a transparent, fair, and student-friendly environment where every concern is heard and addressed promptly. The Grievance Redressal Cell has been established to ensure that students, parents, faculty, and staff have a structured and confidential platform to raise concerns, seek resolutions, and contribute to the continuous improvement of the institution.
Our objective is to resolve grievances in a timely, impartial, and transparent manner while promoting a culture of trust, respect, and accountability.
Objectives of the Grievance Redressal Cell
The Grievance Redressal Cell aims to:
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Provide a fair and transparent grievance resolution mechanism.
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Safeguard the rights and interests of students and staff.
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Address academic, administrative, and campus-related concerns promptly.
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Promote a safe, inclusive, and supportive learning environment.
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Encourage constructive feedback for institutional improvement.
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Ensure confidentiality and impartiality during grievance handling.
Who Can Submit a Grievance?
The Grievance Redressal Cell is available for:
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Students
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Parents and Guardians
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Faculty Members
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Administrative Staff
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Non-Teaching Employees
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Hostel Residents
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Visitors associated with the institution
Types of Grievances
The Cell accepts grievances relating to:
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Academic matters
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Examination-related issues
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Attendance concerns
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Teaching quality and classroom experience
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Office administration
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Hostel facilities
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Campus infrastructure
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Student welfare
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Behaviour of staff or employees
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Ragging-related concerns
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Caste discrimination
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Any other institutional matter
Dedicated committees are available for matters relating to Anti-Ragging and Sexual Harassment, while the Grievance Redressal Cell coordinates with these committees whenever required.
How to Submit a Grievance
NEPNI provides multiple ways to submit complaints or suggestions.
Online
Students can submit grievances through the Online Grievance/Feedback Form available on the NEPNI website.
Offline
Students may also:
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Submit a written complaint to the Administrative Office.
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Drop their grievance in the Complaint Box placed on the campus.
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Contact the Grievance Redressal Cell directly for assistance.
Every complaint is acknowledged and processed confidentially.
Grievance Resolution Process
Our grievance handling process follows a transparent and systematic approach:
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Submission of grievance through online or offline mode.
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Registration and acknowledgement of the complaint.
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Review by the Grievance Redressal Committee.
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Investigation and interaction with the concerned parties, if required.
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Recommendation and implementation of appropriate action.
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Communication of the outcome to the complainant.
The institution strives to resolve grievances as quickly and fairly as possible while ensuring natural justice and confidentiality.
Principles of the Grievance Redressal Cell
Every grievance is handled with:
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Fairness
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Transparency
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Confidentiality
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Impartiality
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Respect for all parties
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Timely resolution
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Compliance with institutional policies
Student Feedback & Suggestions
In addition to complaints, students are encouraged to share constructive suggestions regarding:
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Academic improvement
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Campus facilities
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Library services
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Hostel facilities
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Transportation
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Digital learning
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Student support services
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Overall institutional development
Your valuable feedback helps us continually improve the quality of education and campus life.
Contact the Grievance Redressal Cell
NEPNI Group of Institutions
Head Office
No. 1, Singimari, Alikash Bus Stop, Hajo Road, Kamrup, Assam – 781104
Phone
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+91 98649 95408
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+91 70026 35231
Students may also submit grievances through the Online Grievance & Feedback Form available on the official NEPNI website.
Our Commitment
At NEPNI Group of Institutions, we believe that open communication and timely grievance resolution are essential to creating a positive educational environment. Every concern is treated with seriousness, respect, and confidentiality, ensuring that all members of the NEPNI community feel heard, valued, and supported.
We Listen. We Care. We Resolve.
The Grievance Redressal Cell reflects NEPNI's commitment to transparency, accountability, and continuous improvement, ensuring a safe, respectful, and student-centred campus for everyone.